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Returns & Refund Policy

At Blue Mountain Soap Co., each product is handcrafted in small batches using carefully selected ingredients. Due to the personal and hygienic nature of skincare and soap products, we are unable to accept returns or exchanges on opened or used items.

 

Returns & Exchanges

We only accept returns or replacements under the following circumstances:

  • The incorrect item was received

  • The product arrived damaged

  • The product is defective or compromised upon arrival

If you experience any of the above, please contact us within 48 hours of delivery with:

  • Your order number

  • A description of the issue

  • Clear photographs of the product and packaging

Once reviewed, we may request that the item be returned for inspection before a replacement, store credit, or refund is approved.

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Non-Returnable Items

For hygiene and safety reasons, the following items are non-returnable and non-refundable:

  • Opened or used soaps

  • Opened skincare or body care products

  • Products damaged due to misuse, improper storage, or normal wear

 

Handmade Product Disclaimer​

As our products are handmade using natural ingredients, slight variations in colour, design, texture, and scent may occur between batches. These variations are a natural part of artisan skincare products and are not considered defects.

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Shipping Costs

Customers are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect.

 

Contact Us

If you have any questions regarding your order, please contact us at:

Email: bluemsoapco@gmail.com
Website: Blue Mountain Soap Co.

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